Frequently Asked Questions

It is not practically possible to make visits to every potential customer, however in certain circumstances (eg. Where a potential client is elderly or vulnerable or the client is not sure what will be required) a visit can be arranged.

We endeavour as much as possible to ensure that arrangements are set up as quickly as possible, however if you are able to give a little notice of when you require an arrangement to start it is helpful.

Everybody has commitments so yes, you can specify a set day and time. However, the more flexible you are the quicker your arrangement can usually be made. Once agreed you will then have the same day and time every visit.

One member of staff will be allocated to you at all times except of course in cases of holidays or sickness or the member of staff leaves.

In this situation, providing you are happy to accept, a replacement member of staff will be sent to you to cover the period of absence or as a permanent replacement if your regular member of staff leaves.

Unless a previous agreement is made at the initial setting up of the arrangement, invoices will be sent to clients after every 4 visits or monthly (which ever is sooner) and payment can be made by¬ cheque, by electronic banking or if agreed with Helping Hands Office, your regular member of staff can collect cash from you.

Initially an interview is held over the telephone or an application form sent out to applicants. If at this stage the applicant is potentially suitable, they are invited to attend a more extensive interview where references will be requested. The references are then taken up and if they prove to be satisfactory that person will be employed on a 3 month trial basis.

If you are neither satisfied or comfortable with your allocated member of staff, we can arrange for you to have somebody different.

Honestly! We can’t! 
However we can with your help assure you that any complaints are taken very seriously by both Helping Hands and its staff. A great deal of effort is put into ensuring clients receive the best possible service there is and our reputation is totally dependant on what clients say. Therefore, IF you consider the service you receive deteriorates PLEASE telephone the office straight away so that we can put it right.

Helping Hands staff do not allow anybody access to your property unless they have been specifically advised by yourselves or the office. Unless authorisation is received from you, the caller will be refused access but will not be told that you are absent from the property merely that you have popped out.

What Our Customers Say

Helping Hands, home of experienced, friendly and caring staff dedicated to accommodate all your domestic requirements. Covering the Poole, Bournemouth, Boscombe and Christchurch area.

Mrs Barrett
Bournemouth
Helping Hands has looked after my aged sister for a number of years. She has many health and behavioural issues including dementia, and she can be very difficult. In additional to general care around the house her carer, Tanya, shops with her, accompanies her on medical appointments, visits her when in hospital, and takes her out for a weekly lunch to provide some genuine enjoyment in life. Above all she has become a real friend and companion. I live in the Midlands, my sister on the south coast. I simply cannot be on hand to help with many essential tasks. All the staff at Helping Hands have been completely reliable, kind, considerate, and scrupulously trustworthy. As a family we are enormously grateful to them. I am sure there must be many quality caring organisations, but Helping Hands has proved to be special.
Mrs Gauntlett
Bournemouth
I first met HHDC Ltd when my sister in law who was very disabled, spoke of the cleaner who came to help her. She was so grateful for her “going the extra mile” and the “nothing was too much trouble” attitude. So when I needed extra help I applied to that agency. I have found the same helpful service, combined with efficient thorough cleaning, to be a great boon as physical powers wane. My flat always looks better than I can make it when Helping Hands has been. I feel as if I have been visited by a friend too
Mrs Doncaster
Bournemouth
How did I come to ask Helping Hands Domestic Care to help in my home? First of all, I felt the time had come to ask for help. My Friend, Jean had used Helping Hands for a number of years and was very satisfied with the service. Wendy sent Sally to me and she is a “Gem”. We took to each other immediately and she is proving to be a very friendly, caring and thorough cleaner. I would recommend Helping Hands Domestic Care to anybody who needs reliable help
Mrs Ashdown
Mudeford
Not knowing where to start in trying to find a helper for my mother I duly looked through Yellow Pages. I went through numerous names ringing them and asking the necessary questions. I was actually appalled at some of their manner supposedly being caring folks which they answered to prospective business until I came to Helping Hands. My prayers were answered. The title congers up a company who are out to help folks in need and this they certainly did. On speaking to Wendy I couldn’t have asked for more, so kind, caring, taking into account Mum’s needs and what was required. They lady they sent we couldn’t have asked for more, nothing was too much trouble, kind, conscientious, helpful and considerate. Mum loved her coming and it was a great help to me. Her work was of a very high standard.
Mrs Parker
Poole
I started necessary domestic help from Helping hands Domestic Care Ltd several years ago because I suffer from osteoporosis and arthritis in both knees. I have help twice a week at the moment on a Monday and a Thursday. This alternates between two ladies, both of which are efficient and friendly and help me in so many ways during the time they are here. I have always received respect from everyone in Helping Hands and will not hesitate to recommend them to friends and family
Mr Munday
Poole
It is now 8 years 6 months that you have been coming to my home. The service that you provide is superb. Tanya has never ever been late, she always does an excellent job, I just let her get on with the work! She is very pleasant company to have around . Always a pleasure to see Wendy when I pop into the office.
Previous
Next

The Complete Home Help Service in Bournemouth and Poole